Published: Tue, March 24, 2020
Global News | By Blake Casey

Railway train ticket cancellation, refund rules relaxed

Railway train ticket cancellation, refund rules relaxed

Under the new package, the Department for Transport has suspended operators' existing franchise deals for six months and replaced them with "emergency measures agreements".

The DfT today said it would offer them the chance to transfer all revenue and cost risk to the Government, and be paid a small management fee to run services. Trains cancelledKonkan Railways, in the wake of an appeal by Prime Minister Narendra Modi for a Janata Curfew on Sunday, amid the Covid 19 crisis, has made a decision to regulate train services for the day.

Allowing operators to enter insolvency would cause "significantly more disruption to passengers and higher costs to the taxpayer", the DfT said.

Industry body the Rail Delivery Group (RDG) said it "strongly welcomes" the proposal.

Transport Secretary Grant Shapps said it would "ensure no-one is unfairly out of pocket for doing the right thing".

All rail operators have agreed in principle to the emergency arrangements, with a few companies now just finalising the legal work.

The Railways has cancelled over 200 trains in view of low occupancy and the novel coronavirus pandemic and has relaxed ticket cancellation rules.

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'These offers will give operators the confidence and certainty so they can play their part in the national interest'. Passenger numbers had already fallen by 70% and a sustained slump could leave some train companies at risk of going bust.

CASE 2: Train NOT cancelled. In the event that an operator does not wish to accept an Emergency Measures Agreement, the Government's Operator of Last Resort stands ready to step in.

The government is taking emergency measures to support and sustain necessary rail services as operators face significant drops in their income.

Yet another incredible and enormous and previously unthinkable political manoeuvre has been performed in a matter of days - making running a country look easy when needs must - as the government has effectively nationalised the UK's railways for the duration of the drastically scaled-back period of operation under coronavirus menace.

The DfT said they will "minimise disruption to the rail sector" and protect key workers who depend on the railways.

The statement mentions that if the trains are cancelled by Railways for journey period from March 21 to April 15, then refund across counter can be taken on submission of ticket up to 45 days from the date of journey.

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