Published: Tue, January 21, 2020
Electronics | By Kelly Massey

The Reason Your Internet Is So Painfully Slow At The Moment

The Reason Your Internet Is So Painfully Slow At The Moment

"This situation is affecting all operators and customers in the West Africa region due to cut on the West Africa Cable System (WACS)", it said.

Reports have emerged that internet users across more than a dozen countries in sub-Saharan Africa have suffered/are suffering poor internet service because two undersea cables connected to the continent's western coast were destroyed this week.

Following outages on the West Africa Cable System (WACS) and South Atlantic 3 (SAT3) cables yesterday, South Africans have experienced slow speeds when connecting to global websites.

The West Africa Cable System (WACS) and South Atlantic 3/West Africa Submarine Cable (SAT3/WASC) consortiums for the Atlantic Ocean cable systems are working to determine the loss of service on both submarine cable systems.

In Nigeria, disruption to the transfer of telecoms signals through the cables resulted in the slow internet connection experienced by MTN Subscribers since Thursday. "Worldwide voice calling and mobile roaming has also been impacted", Openserve said in a statement on Thursday.

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Yello. We apologise if you have been experiencing slow data speeds or finding it hard to access the internet at the moment.

In a circular sent to shareholders and other stakeholders on the Ghana Stock Exchange (GSE), the company said the hitches were caused by "double undersea fibre optic cable cut in Europe".

A second break has reportedly been found on Wacs - close to the United Kingdom, on Friday.

A "next plan of action" update for Wacs is expected around 10am UTC time, or 12 SA time, this is according to the Tertiary Education and Research Network of South Africa (TENET), that operates the SANReN network providing the South African higher education and research community with Internet connectivity.

The WACS cable downtime affects most large ISPs in South Africa, including Webafrica, Afrihost, Axxess, and Mind The Speed.

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