Published: Sun, January 12, 2020
Electronics | By Kelly Massey

IPhones with Faulty Smart Battery Case to Get Replacements

IPhones with Faulty Smart Battery Case to Get Replacements

Is that Smart Battery Case you bought past year acting not-so-smart? That erratic charging also occurs when the case is plugged into a power source, apple says.

Customers reported the issue to Apple in force, and the Cupertino-based company responded with this replacement program. The program covers models for 2018 iPhones including the iPhone XR, iPhone XS, and iPhone XS Max that are experiencing issues with charging. The users may observe that the case is either not charging at all or even if charging, it would be happening intermittently.

It should be noted that the Smart Battery Case will be examined by Apple Authorized Service Provider prior to any service to verify that it is eligible for this program.

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Service options are split between making an appointment at an Apple Store or finding an authorized service provider.

If Apple finds that you do have a defective Smart Battery Case, it'll swap it for one that works free of charge.

Apple has revealed that affected units of iPhone XS, iPhone XS Max, and iPhone XR manufactured between January 2019 and October 2019 will be eligible for the free battery replacement program. When it was launched, the smart battery cases are priced at RM539. Apple clarifies that this is not a safety issue like the exploding battery issue of the 15-inch MacBook Pro. The company will dispose of all malfunctioning Smart Battery Cases in an environmentally friendly way.

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