Published: Thu, November 21, 2019
Global News | By Blake Casey

Family Takes Dead Body To Old Mutual To Settle Funeral Policy Claim

Family Takes Dead Body To Old Mutual To Settle Funeral Policy Claim

We are still so heartbroken.

"While more than 99% of our valid funeral claims are paid out within the contracted 48 hours, we must strive to make that 100%".

The footage has garnered the attention of thousands of social media users as well as clients of Old Mutual who have now raised concerns as to whether or not the funeral policy had indeed paid out, or if they too should be concerned about the same happening to them. We are poor and they were refusing to pay us. "Must we all bring dead bodies to their offices [to get] paid?"

The family of the deceased man from KwaZulu-Natal have indicated they want to take legal action against the insurance group Old Mutual but they can not offer the legal fees. "The soul of that man is still left at Old Mutual, so they will have to cover the costs of performing these rituals", said Nafupa SA's Muzi Hlengwa.

"The claim was not delayed because Old Mutual doubted that a death had occurred".

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He said the funeral claim was lodged on Monday, November 11, and was referred for further assessment before being paid out on November 15. "That's why we took the body in".

"We take note of this incident and would like to assure our customers that claims are assessed on an individual basis and the incident at this branch whilst isolated is regrettable".

"Good evening, this has been most unsettling and we are sympathetic towards the family during this hard time". The family left the body there in protest and as proof of the death after the company did not pay their death benefit due to a delay.

The National Funeral Practitioners Association of South Africa said it would consider taking legal action against Old Mutual, as they want the underwriter to take care of ritual expenses.

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