Published: Tue, July 09, 2019
Markets | By Otis Pena

Rogers, Shaw wireless outage caused dropped 911 emergency calls

Rogers, Shaw wireless outage caused dropped 911 emergency calls

Rogers is experiencing widespread network outages.

Telus also said some customers may have experienced calling issues as the result of a service interruption on other carriers' networks, though the issue has since been resolved.

Rogers Communications customers may be experiencing difficulties making phone calls Sunday evening as the company works to fix a countrywide wireless outage.

Rogers said late Sunday night that its network teams were working to resolve the issue as quickly as possible, however, it didn't say when it expected the problem to be fixed.

At the moment, the issue remains isolated and is only affecting call services.

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Rogers and Shaw declined to comment on the cause of the network issue.

Toronto police Const. Katrina Arrogante tells CityNews 9-1-1 calls have also been dropped due to the outage.

While a voice-service interruption of this type is rare, 911 contact methods need to be updated to provide options other than through a call centre, according to Manish Nargas, a consumer and mobile research analyst at IDC Canada. Text messages, Internet and data services were not affected.

They have since said that part of the outage has resolved, and 911 calls can be placed again as of Monday morning, Rogers confirmed.

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