Published: Thu, July 04, 2019
Electronics | By Kelly Massey

Shenmue 3 Devs Willing To Offer Refunds To Unhappy PC Backers

Shenmue 3 Devs Willing To Offer Refunds To Unhappy PC Backers

Shenmue III is the latest game to become a timed PC exclusive on Epic Game Store. "We are very sorry".

"Epic is funding the cost of all Kickstarter refunds resulting from Shenmue III's move to the Epic Games store, so that refunds won't reduce Ys Net's development funding", Sweeney wrote. As for the timing of repayments and the methods for crediting the amount invested by the bakers are still being defined and will be announced in the future.

Whatever you think of their strategy, it doesn't look like this is the end for Epic's myriad exclusivity deals.

According to a report from Eurogamer, Shenmue 3 developer Ys Net and publisher Deep Silver have agreed that refunds should be granted to Kickstarter backers who requested Steam keys but ultimately won't be getting them on day one. However, YSNET says that if you had previously picked the PC version and want to switch to PS4 you can do so. A third is to get a Steam key one year after launch, once the exclusivity window is up.

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Back when they first announced the Epic Games Store, Epic were critical of Steam taking 30% of revenue from developers. In the time since then, the involved companies attempted to find a solution that would make everybody happy by giving Steam keys to backers on the release of the game.

The Shenmue 3 Kickstarter has been an incredibly successful disaster.

Shenmue III sees the eagerly anticipated continuation of the epic story-driven saga.

While not clearly laid out in the post, this is likely due to Ys Net and publisher Deep Silver partnering with Epic Games Store for PC distribution. We deeply apologise for the unrest caused by the announcement. The update includes a section concerning refunds, confirming that if backers are not satisfied with the offers of digital and physical versions, they can request a refund. Not only that, the announcement also puts a troublesome story to bed for both Ys Net and Deep Silver, as the companies really don't need bad press for a game that's coming out almost 18 years after its predecessor. There could be an exception for backers with rewards that have already been made or implemented, however, so a full refund might not be possible in every case. "I believe, however, that the game overall has been strengthened and that Shenmue III has assuredly been transformed and is heading in a positive direction". Those who don't like the idea of having the game through the Epic Games Store can request for a full refund.

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