Published: Fri, April 12, 2019
Electronics | By Kelly Massey

Facebook enhances memorialised user accounts

Facebook enhances memorialised user accounts

"These changes are the result of feedback we heard from people of different religions and cultural backgrounds as well as experts and academics", Ms Sandberg said.

Legacy contacts are the people who the profile owner designated as the person who will have control over their account in the event that they pass away.

'This lets people see the types of posts that are most helpful to them as they grieve and remember their loved ones, ' she added.

The goal of the new system is twofold: it allows memorialized profiles to remain as they were before the user died, and it also provides a central place for people to share and read memories and other posts. Now the company is making some changes to how it handles the accounts of users who have died.

Facebook is now sharing updates to make this experience even more supportive for the community: a new tributes section for memorialised accounts; additional controls for people who manage memorialised accounts; and improved AI to keep the profile of a deceased loved one from appearing in painful ways.

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Chief Operating Officer Sheryl Sandberg, whose husband died unexpectedly in 2015, is one of those users. Legacy contacts will be able to moderate the new tribute section, limiting who can post or see posts on that page.

Those under the age of 18 will not be able to nominate legacy contacts, but parents and guardians can contact Facebook directly to gain access.

In the past, there have been instances where Facebook has applied the same AI algorithms to memorialised accounts, as it does to regular accounts. If an account hasn't been memorialised, Facebook says that it will use AI to help keep it from showing up in places that may cause distress. This includes steps to avoid a deceased person's account from showing up in tag suggestions for invites to events or birthday reminders.

It works by allowing users to assign "legacy contacts", who will be given the power to first convert a profile to a memorialised one, and then to moderate the comments left on the site from thereon out.

Facebook has said it is working on using artificial intelligence to prevent a common and upsetting problem: receiving notifications about deceased friends and loved ones.

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