Published: Thu, March 28, 2019
Electronics | By Kelly Massey

Apple: We're sorry if your MacBook's still suffering from butterfly keyboard problems

Apple: We're sorry if your MacBook's still suffering from butterfly keyboard problems

Apple admitted that three years after introducing the new design - another of its efforts to make ever-thinner computers - it still hadn't resolved the keyboard's vulnerability to dust and debris. To put it simply, the issues were found in laptop keyboards that have been built based on the "Butterfly Mechanism" which Apple unveiled in the year 2015.

Apple has now acknowledged that despite making updates, some users are still facing issues with the third-generation butterfly keyboards that come with all the recent MacBook models.

But, the spokesperson also said, "the vast majority of Mac notebook customers are having a positive experience with the new keyboard". But it has proven endemically unreliable, and Apple faces multiple class-action lawsuits as a result of all the problems, which include sticking and non-working keys.

Well, it's surprising to see Apple apologizing for the issue altogether, maybe it's a step in the right direction. Apple, for its part, does have a keyboard fix program for the butterfly keyboard, but, at least for right now, the third-generation design is not covered by it.

Following a report in The Wall Street Journal on the faulty keyboards, Apple issued a statement where it said it was aware that "a small number of users are having issues with their third-generation butterfly keyboard". The company eventually instituted an expensive keyboard replacement program for 2015-2017 MacBooks and 2016-2017 MacBook Pros (which was free of charge to affected users). Though the keys were created to keep out dust and other debris, particles occasionally did get inside and damaged the butterfly switch, according to the second suit.

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"I consider these keyboards the worst products in Apple history", Apple insider John Gruber proclaimed.

However, it appears that this didn't really help as some 2018 MacBook Pro owners say that with time, dust still affects the keyboard.

Stern is already experiencing key failures on her new MacBook Air, which was redesigned late past year.

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