Published: Wed, January 16, 2019
Markets | By Otis Pena

Cathay Pacific mistakenly sold insanely cheap first-class seats . . . again

Cathay Pacific mistakenly sold insanely cheap first-class seats . . . again

Airline Cathay Pacific has mistakenly sold first class tickets that can cost more than £10,000 for a fraction of the price - for the second time this year.

Cathay honoured all the tickets, but SMCP reported that the mistake, which was the product of human error, likely cost the carrier millions of dollars.

In its New Year's Eve travel sale, some eagle-eyed customers noticed Cathay was offering first-class and business-class tickets from Vietnam to NY at a huge discount.

Less than two weeks after airline Cathay Pacific sold first class tickets for less than $1,000 another ticketing error has seen flights from Europe to Hong Kong go on sale at heavily discounted prices. Each ticket should cost around $16,000, just like the tickets in December.

Now, the airline has had its second blunder this month, with first class tickets from Hong Kong to Portugal being sold for $US1,512 instead of $US16,000 - and it looks like passengers who were lucky enough to grab the accidental deal will once again be allowed to travel with the ticket.

It's the fault of the website due to an input issue according to a Cathay Pacific spokesperson. It comes less than two weeks after a similar error allowed passengers to buy business and first-class flights from Vietnam to NY for $675 (£534), rather than the standard $16,000.

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A Cathay spokeswoman said a "very small number" of customers had been able to buy the fares at the vastly discounted prices and it looked "forward to welcoming you in board to enjoy our premium services".

Once again, Cathay Pacific will honor the tickets, with a statement from the airline confirming as much.

The airline said it was urgently "looking into the root cause of this incident both internally and externally with our vendors".

Last year Hong Kong Airlines said it would do the same after a similar mistake was made.

In October, stocks plunged when their airline revealed a massive data breach that affected 9.4 million passengers.

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