Published: Sun, January 13, 2019
Electronics | By Kelly Massey

Apple's Bent iPad Pro Controversy Gets Its Own Support Page

Apple's Bent iPad Pro Controversy Gets Its Own Support Page

The iPad Pro uses a new manufacturing processes that injects plastic into milled channels in the aluminum enclosure.

In the page titled "iPad Pro unibody enclosure design", Apple explains that it has used a process called co-molding for its iPad Pro cellular models, which is the variant that has seen the most reports of bending.

Apple goes on to claim that its new manufacturing techniques set a new bar for flatness that "allows for no more than 400 microns of deviation across the length of any side", or roughly the thickness of four stacked sheets of paper. The new straight edges and the presence of the antenna splits may make subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use.

Since the debut of the 2018 iPad Pro, Apple has been facing a large number of concerns and complaints from customers about the tablet shipping with slight but noticeable bends in its body design. After the plastic cools, the enclosure is finished with precision CNC machining operation. Cupertino stressed that these slight bends are imperceptible during normal use and they don't affect the enclosure's strength or the tablet's performance.

For anyone who feels that their iPad Pro is bent beyond the 400 micron point, the option for a warranty claim is still possible.

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This is the highest discount that Apple is offering on 10.5 inch iPad Pro till date. Some users have reported their devices being slightly bent out of the box, and Apple even confirmed to The Verge that this is the expected result of its manufacturing process. That's less than one millimeter of variance allowed for the gadget's flatness. These efforts by Apple have done little to quell the discontent of the company's customers, however, and Apple today released additional information about the iPad Pro's design in a further attempt to calm it's customers and re-assure prospective customers that the iPad Pro's design is durable.

When it comes to specs, as you would expect, the newer 2018 iPad Pros have the faster A12X Bionic chip with a built-in neural engine for AI-assisted calculations (think augmented reality and voice detection). And yeah, that doesn't sound like a lot, but then the iPad Pro is only 5.9mm thick, which suddenly makes it sound like a big deal again.

Last September I wondered if an iPad - with iOS 11 and the Files app - might replace my MacBook.

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