Published: Thu, December 06, 2018
Electronics | By Kelly Massey

O2 customers not able to use mobile data

O2 customers not able to use mobile data

"Our technical teams are investigating reports of issues when using data", O2 wrote on its status page.

The problems mean that the companies that share its network - such as GiffGaff, Sky Mobile and Tesco Mobile - are also being hit by the problems. It also said that the issue could be causing "intermittent problems" when customers make voice calls too.

The mobile phone provider said: 'One of our 3rd party suppliers has identified a software issue in their system.

O2 customers across the United Kingdom have been hit by a network outage that has left them unable to use 4G and data services, meaning they can't access the internet without a Wi-Fi connection.

When these networks are taken into account, up to 32 million customers are affected.

In addition, London Bus timetables rely on O2's coverage, meaning that these were also down this morning.

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"Our technical teams are working with their teams to ensure this is fixed as quickly as possible.

Updates will be shared here as soon they are available".

It's encouraging users to "use Wi-Fi wherever they can".

uSwitch mobile phone expert Ernest Doku has advised users how to cope without data, saying: "O2 users affected by this mobile data outage will understandably be concerned and frustrated".

A TfL spokesperson told The Register: "We're sorry that customers are unable to use our Countdown screens at bus stops for live travel information". Our technical teams are investigating.

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