Published: Thu, December 06, 2018
Electronics | By Kelly Massey

Bethesda apologises after leak of Fallout 76 players' personal information

Bethesda apologises after leak of Fallout 76 players' personal information

Bethesda soon followed this with a seemingly more-fitting offer: an actual canvas bag, just like the publisher had originally promised.

Unfortunately, a bug in the system allowed users to access tickets from other customers, containing email and home addresses, as well as partial credit card information.

Bethesda announced the news without much notice, while providing a schedule for how long the game will be affected.

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Odds are, if you bought the $200 Fallout 76 Power Armor Edition, you filed a support ticket when you received a cheap nylon bag instead of the stylish canvas bag Bethesda had promised. Subsequently, the issue exploded on various social media platforms. As a result, the studio clearly took note and made some decisions behind the scenes. At the time, that appeared to be that. Earlier today, gamers began reporting that they had been mistakenly given access to part of the Fallout 76 Support website.

After submitting the tickets, however, the information was passed on to other users thanks to a technical error. This public screenshot includes no personally identifying data; screenshots with other users' addresses and photos have since been taken down from Reddit and Bethesda threads, while GamesIndustry.biz tracked down the first public image of the bug's effects, posted by a Twitter user. The accidental leak was so bad that customers were apparently able to edit and resolve support tickets freely, though it's unknown if anybody actually did. However, to say that this was a serious breach is to put it mildly.

Bethesda has apologised after their website leaked personal information of Fallout 76 customers through their online ticketing system. Bethesda is going to have some serious explaining to do.

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