Published: Wed, November 21, 2018
Markets | By Otis Pena

Amazon blames technical error for exposing customer information

Amazon blames technical error for exposing customer information

Amazon.com informed customers that their names and email addresses were "inadvertently disclosed" on its website, just days before the Black Friday unofficial kickoff to the holiday-shopping season. In its notifications to customers, the company said that they did not need to change their passwords or "take any other action".

If you're an Amazon customer you may have received a rather unusual email this morning.

Puzzled customers have been posting on Amazon's forums about the messages but, as yet, there is no official statement from the company about what has happened and how many people have been affected. Many reports suggested this was a hack of Amazon's customer data, but a technical error is far from an intentional "data breach", which would insinuate Amazon fell victim to hacking.

I'm pretty sure customers receiving this email would very much like to know where their details were disclosed, for how long, and what technical error caused it.

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"The issue has been fixed".

Reports had suggested (paywall) that Amazon was investigating data leaks by employees in exchange for bribes from third-party sellers.

Under the rules, Amazon also "must assess if a breach should be reported to the ICO, or to the equivalent supervisory body if they are not based in the UK", the United Kingdom watchdog, the Information Commissioner's Office, said.

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