Published: Sun, November 11, 2018
Electronics | By Kelly Massey

Apple says it found issues with some iPhone X and MacBook devices

Apple says it found issues with some iPhone X and MacBook devices

On some handsets the display "does not respond or responds intermittently" when touched, the company said, and in other cases it can react "even though it was not touched".

It's unclear how widespread the problem is, but an online search provides more than a few instances of iPhone X users complaining about the responsiveness of their iPhone X screens.

The new Apple iPhone X display module replacement program details two potential issues with the phone's display: it may either respond to touches that never happened or fail to respond to touches that did happen.

First up is the iPhone X, recently discontinued after the launch of the iPhone XS, iPhone XS Max, and iPhone XR.

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Along with the iPhone X replacement program, Apple is also running one for its MacBook Pro 13 units produced between June 2017 and June 2018.

If you bought an original iPhone X but have had to live with an unresponsive screen, Apple is ready to fix your problem for free.

If you have had either of these issues repaired by Apple or an Apple Authorized Service Provider then you should get in touch with Apple to arrange a refund.

In June, Apple said it would offer free replacements for the keyboards in some MacBook and MacBook Pro models. Specific units with 128GB or 256GB SSDs have a problem that could cause data loss and failure, so Apple says it will need to update firmware on the drives. You can check if your model is eligible on the web, and get Apple to swap out the drive for you, again free of charge. You can find out if your laptop is one of the one's affected by entering its serial number on Apple's website.

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