Published: Mon, October 15, 2018
Electronics | By Kelly Massey

Glitch Inducing Message Reportedly Crashing PS4s, Users Urged To Change Settings

Glitch Inducing Message Reportedly Crashing PS4s, Users Urged To Change Settings

In a post titled "WARNING: Set your messages to private", user Huntstark1 describes a scenario where nearly their whole team got booted out of a Rainbow Six: Siege match after they all received a message containing an unrecognized character. As a result, this is being used as an exploit in multiplayer games, where players use a dummy account to send the message to opponents, in turn crashing their console and getting them kicked from the match. We're not totally clued up on the technical details yet, but the bottom line is that right now, a factory reset of your PS4 - which deletes all of your data - is the only guaranteed way to get your console up and running again. The only way to combat the malicious message now is to either turn off messages entirely or only receive messages from people you know and trust.

In several threads on the r/PS4 Reddit board, users are reporting that they are receiving messages through the console's messaging application that are hard locking their consoles. All it takes is to keep your messages is to set your messages to private, meaning you can either only receive messages from registered friends or no one at all.

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A similar feature also exists in WhatsApp, for example, that allows you to either delete a message for just you or for everyone. According to the report, which has been revealed by Jane Manchun Wong , who have accessed a prototype of the "unsend" button.

If you're anxious about this happening to you or someone you know, you can take steps to prevent it. Some users said that a factory reset of the device might erase the message and fix the problem, but others said this didn't work and suggested deleting the message from the PlayStation mobile app, or logging into the account from an internet browser.

Sony has yet to comment on the bug, but it's likely a system software update will soon be on the way to address the issue.

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