Published: Sat, June 23, 2018
Electronics | By Kelly Massey

Apple to fix 'sticky' keyboard problems for free

Apple to fix 'sticky' keyboard problems for free

If you already paid for your keyboard to get repaired Apple will give you a refund.

In a post made on its Support section today, Apple admitted issues with its MacBook and MacBook Pro keyboards that users have reported for years.

Regardless, the new fix program covers the 2017 MacBook Pros, not just the 2016 models. The models affected will be covered for four years from time of purchase.

Apple provided a statement to 9to5Mac about the issue, "Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don't appear when pressed or keys that feel "sticky" or aren't responding in a consistent manner".

These butterfly keyboards have proven divisive among consumers. Apparently, the switches are so delicate that the mere presence of dust can force them to fail.

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It's led to a call from many for a redesign of the keyboards, along with several class-action suits variously demanding Apple replace the whole notebooks with something more reliable.

After months of stonewalling an unhappy owner base, Apple has finally chosen 5PM on a Friday to acknowledge an issue with some MacBook and MacBook Pro keyboards. Well, in 2015 Apple switched to thin "Butterfly" switches for the both MacBook and Macbook Pro lines of laptops.

And, please, continue keeping the issue quiet so that Apple can keep receiving its industry-best brand reliability award from Consumer Reports, whose scores are based exclusively on owner feedback.

In April 2018, Johnston wrote a follow-up story that even after a replacement of her first keyboard, problems arose again, and she sold the laptop back Apple. That has to take place at an Apple Store or authorized service provider, too, which means owners have been left without their computer for periods of time. On the positive side, Apple likely chose the new design primarily because it saved space for other components in the machines, and some users feel that they're faster to type on than other keyboards because of the very shallow, clicky keys.

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