Published: Fri, June 22, 2018
Sport | By Kayla Schwartz

Why Optus couldn't handle World Cup

Why Optus couldn't handle World Cup

But on Monday evening Allen Lew was not announcing that the issue had been resolved.

"But if you are looking for the World Cup and you've signed up to this Optus sport package, the way they've designed their network to deliver that television to mobiles phones, tablets and screens around Australia has failed".

OPTUS has one more night to sort out the issues that marred the opening weekend of its World Cup broadcast as it races to shore up its network systems and salvage its World Cup campaign.

In response, Mr Lew said in a statement that the decision to temporarily broaden SBS' broadcast rights was "made in the interest of football fans across Australia".

The situation was made worse by the lack of support offered to frustrated customers. "We can look at billing issues for content services if the charges appear on a phone bill", she said, adding consumers could also come to the ombudsman if they suffered a financial loss because of the streaming issues.

Speaking at a media briefing Monday night, Lew said, "By the time the games return to the app in two days time, we will have most of the issues worked out".

He said Optus is also giving users Fetch Mini boxes to help improve their experience.

Let's hope this solves the issue once and for all, while serving as a lesson for anyone else wanting to stream global events to make sure massive amounts of bandwidth, server capacity and everything else is available to cope with even the busiest of periods in the future.

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"We absolutely put a lot of investment into ensuring that we can deliver the best possible experience", he said, according to a Fairfax report.

SBS holds the rights to this and the next World Cup.

"In light of this Optus has announced that it will simulcast the next two nights of 2018 FIFA World Cup matches with SBS".

Launched in 2016, Optus Yes seeks to become the leading digital sports platform provider for the Australian sports, and has secured broadcast rights with the English Premier League, however can the telecoms and media overcome its expensive World Cup debacle...

Australian Prime Minister Malcolm Turnbull took the unusual step of contacting Optus chief executive Allen Lew, wanting assurances the problems would be fixed.

The Australian Competition and Consumer Commission said services had to be fit for the goal and deliver what was promised.

"There's no effect on customers who aren't interested in the World Cup", Mr Long said.

Andres Guardado of Mexico reacts during the 2018 FIFA World Cup Russia group F match between Germany and Mexico at Luzhniki Stadium on June 17, 2018 in Moscow.

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